Q: My parcel hasn't arrived yet, what do I do?
A: If your purchase has not arrived within the target delivery, please send us an email at firstname.lastname@example.org. What we do is provide you with the shipment-/tracking number.
If the parcel has still not arrived and are 5 working days over the target delivery, what we do is start an investigation with the post. Rest assured that in the end you will receive your purchase even if we just end up sending you a new one!
Q: I can't find my country in the shipping list but shipping should be world wide?
A: aim'n as a company does ship world wide! However, if you live in Europe, please head to aimn.com (our swedish branch) and continue with your purchase.
Q: I would like to return an item for exchange/refund, how would I go about that?
A: As long as the return is valid and matches the criteria for our return policy, we are happy to accept a return. Please fill out the returns form that came with your order and send it to our company address listed. If you don’t have the return form, please just write your name, email address, order number and reason for return on a piece of paper. Don't forget to contact us prior to the return!
Q: I'm unsure what size to choose, what should I do?
A: Our products are true to size so you can often go for your usual size. However, all bodies are different so don't forget to check out our size guide and measurements :) Feel free to email us for extra advice but we normally recommend going down a size if you feel like you are in between. Worst case, we can always arrange for an exchange if necessary!
Q: An item that I love and can’t wait to buy is out of stock, how long will it take for it to be back?
A: Generally we are quite on to it with refilling stock, make sure to head over to the product page and fill out your email to receive a notification once the product is back in stock.
Q: I was going through a purchase and noticed some additional charges and/or that the price changed slightly, what is this?
A: We don’t have any additional charges except shipping costs. The currency that we trade with is the New Zealand Dollar and any amount in other currencies is a live conversion that may change slightly depending on the exchange day to day. When it comes down to it, you will pay the amount displayed in your currency if you complete the order at that time :)
Q: What shipping service to you use?
A: In New Zealand, we ship with Courier Post and to Australia with Toll. All other countries uses the main local post services for that country, like Canada Post, USPS etc. We also ship with DHL Express. Read more about shipping here.
I hope this answers most of your questions, however do feel free to contact us at email@example.com for clarifications or more information!